Who we are
Suggested text: Our website address is: https://wattsergon.com/
Privacy Policy
Watts & Ergon Technical Services Contracting L.L.C. (“Watts & Ergon”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, request a quotation, or interact with us through Facebook, Instagram, Google, WhatsApp, email, or other communication channels.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Company Name
- Email Address
- Mobile Number
- Property Address
- Emirate / Location
- Electricity Bill Information
- Project Details
- Roof Information
- Building Type
- Any documents or drawings you voluntarily submit
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referral Source
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Schedule site surveys
- Prepare technical proposals
- Design Solar PV systems
- Contact you regarding your project
- Improve our services
- Provide customer support
- Send project updates
- Send marketing communications (only where permitted)
- Comply with legal obligations
3. Meta (Facebook & Instagram) Lead Forms
If you submit your information through Meta Lead Ads, Facebook or Instagram, we collect the information you voluntarily provide.
This may include:
- Name
- Phone Number
- Property Type
- Project Details
- Location
- Electricity Consumption
- Installation Timeline
The information is used solely to contact you regarding your enquiry and provide solar consultation and quotation services.
We do not sell or rent your information to third parties.
4. Google Advertising
Our website may use:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Conversion Tracking
These tools help us understand website performance and improve user experience.
Google may use cookies to personalize advertisements based on previous visits.
5. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure advertising performance
You may disable cookies through your browser settings.
Please note that some website features may not function properly if cookies are disabled.
6. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
Access to personal information is restricted to authorized employees and personnel who require it to perform their duties.
7. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share information only with:
- Government authorities where legally required
- DEWA and other regulatory authorities for project approvals
- Payment service providers
- Cloud hosting providers
- Engineering consultants involved in your project
- Logistics partners
- Equipment manufacturers (only where necessary for warranty registration)
All third parties are expected to maintain appropriate confidentiality and security standards.
8. Marketing Communications
We may contact you regarding:
- Solar proposals
- Quotations
- Project updates
- New services
- Promotional offers
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
9. Data Retention
We retain personal information only for as long as necessary to:
- Complete your requested services
- Meet legal obligations
- Resolve disputes
- Maintain business records
- Provide warranty and after-sales support
10. Your Rights
Depending on applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Delete your information (subject to legal requirements)
- Withdraw marketing consent
- Request information regarding how your data is processed
To exercise these rights, please contact us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their respective privacy policies.
12. Children’s Privacy
Our services are intended for adults and businesses.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that such information has been collected, we will take appropriate steps to delete it.
13. International Data Transfers
Your information may be processed and stored using secure cloud services that operate in different jurisdictions.
We take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes become effective immediately upon publication on this page.
We recommend reviewing this page periodically.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Watts & Ergon Technical Services Contracting L.L.C.
Website: https://wattsergon.com
Email: sales@wattsergon.com
Phone: +971 58 699 1161
Office: Dubai, United Arab Emirates
Consent
By using our website, submitting an enquiry, completing a Meta Lead Form, or contacting Watts & Ergon Technical Services Contracting L.L.C., you acknowledge that you have read, understood, and agree to this Privacy Policy.
Meta Lead Ads Compliance
This privacy policy includes the elements Meta typically expects for lead generation campaigns:
- Clear identification of the business.
- Description of the personal data collected.
- Purpose of data collection and use.
- Statement that personal data is not sold.
- Information on third-party sharing.
- User rights and contact information.
- Website and business contact details.
It is suitable for linking from your Meta Instant Forms as https://wattsergon.com/privacy-policy.